Privacy

Privacy Policy

Highlife.ca

Last updated: 02/02/2026

Highlife.ca (“Highlife,” “we,” “our,” or “us”) is committed to protecting your privacy and safeguarding your personal information. This Privacy Policy explains how we collect, use, disclose, and protect your personal information in accordance with the Personal Information Protection and Electronic Documents Act (PIPEDA) and applicable provincial privacy laws in Canada.

By accessing or using our website, mobile platforms, or retail services, you consent to the practices described in this Privacy Policy.

1. Information We Collect

We may collect the following types of personal information:

a) Information You Provide Directly

  • Name

  • Email address

  • Phone number

  • Billing and delivery address

  • Date of birth (for age verification)

  • Government-issued ID (where required by law, in-store only)

  • Account login credentials

  • Purchase history

  • Communications with us (emails, support inquiries, feedback)

b) Automatically Collected Information

When you visit Highlife.ca, we may automatically collect:

  • IP address

  • Device type and browser

  • Pages visited and time spent

  • Referring URLs

  • Cookies and similar tracking technologies

2. Purpose of Collection

We collect personal information for the following purposes:

  • To verify age and eligibility to purchase cannabis

  • To process purchases and payments

  • To fulfill orders and provide delivery (where permitted)

  • To manage customer accounts

  • To comply with federal and provincial cannabis regulations

  • To communicate order updates, promotions, or service notices

  • To improve our website, products, and customer experience

  • To detect fraud and ensure security

  • To meet legal, regulatory, and reporting obligations

3. Consent

We collect, use, and disclose personal information only with your consent, except where permitted or required by law. Consent may be expressed or implied, depending on the circumstances.

You may withdraw consent at any time, subject to legal or contractual restrictions, by contacting us (see Section 10).

4. Cookies and Tracking Technologies

Highlife.ca uses cookies and similar technologies to:

  • Enable website functionality

  • Remember user preferences

  • Analyze site traffic and usage

  • Improve performance and marketing effectiveness

You can modify your browser settings to refuse cookies; however, some features of our website may not function properly as a result.

5. Disclosure of Personal Information

We may disclose your personal information to:

  • Payment processors and financial institutions

  • Delivery and logistics partners (where applicable)

  • IT service providers and website hosting partners

  • Marketing and analytics providers

  • Government authorities or regulators when required by law

  • Law enforcement agencies pursuant to legal requests

We do not sell your personal information.

6. Data Retention

We retain personal information only for as long as necessary to fulfill the purposes for which it was collected, or as required by law. When no longer required, information is securely destroyed or anonymized.

7. Safeguards

We use administrative, technical, and physical safeguards to protect your personal information, including:

  • Secure servers and encryption

  • Access controls and authentication

  • Staff training and confidentiality obligations

  • Regular system monitoring and updates

Despite these measures, no method of transmission over the internet is completely secure.

8. Access and Correction

You have the right to:

  • Request access to your personal information

  • Request corrections to inaccurate or incomplete information

  • Ask how your information is being used or disclosed

Requests can be made by contacting us using the information below.

9. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those websites. We encourage you to review their privacy policies separately.

10. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on Highlife.ca with the updated effective date. Continued use of our services constitutes acceptance of the revised policy.

11. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or your personal information, please contact:

Privacy Officer
Highlife
Email: privacy@highlife.ca
Website: www.highlife.ca