Privacy Policy
Privacy Policy
Last Updated: March 2026
1. Information We Collect
We may collect the following types of personal information depending on how you interact with us:
Information You Provide Directly: When you place an order, create an account, sign up for our mailing list, contact us, or interact with our staff, you may provide us with your name, email address, phone number, mailing or delivery address, date of birth (for age verification), and payment information.
Age Verification Information: As required by Ontario law, we collect date of birth information and may review government-issued photo identification to verify that you are at least 19 years of age. This verification occurs upon entry to our stores, at the point of sale, during delivery, and when accessing age-gated areas of our website.
Transaction Information: When you make a purchase in store or online, we collect details about the transaction including the products purchased, date and time of purchase, payment method, and store location. We are required to maintain certain transaction records in compliance with Alcohol and Gaming Commission of Ontario (AGCO) regulations and point-of-sale data reporting requirements.
Delivery Information: For delivery orders, we collect the recipient's name, delivery address, phone number, and order details. We are required to maintain delivery records in accordance with AGCO regulations.
Automatically Collected Information: When you visit our website, we may automatically collect certain technical information including your IP address, browser type and version, operating system, referring website, pages viewed, time spent on pages, and other browsing behaviour through cookies and similar tracking technologies.
2. How We Use Your Information
We use your personal information for the following purposes:
- To process and fulfill your orders, including delivery and click-and-collect services
- To verify your age and identity as required by law
- To communicate with you about your orders, account, or inquiries
- To send you marketing communications, promotions, or updates (only with your consent, and you may opt out at any time)
- To comply with legal and regulatory obligations, including AGCO reporting requirements and point-of-sale data reporting
- To process returns, refunds, and product quality investigations
- To improve our website, products, and services
- To prevent fraud, unauthorized access, and other illegal activity
- To maintain the security and safety of our stores, staff, and customers
3. In-Store Surveillance
As required by AGCO regulations, all Highlife Cannabis retail locations are equipped with high-resolution video surveillance systems that cover the interior and exterior of the premises, including entrances, exits, point-of-sale areas, receiving areas, sales floors, and cannabis storage areas. Video recordings are retained for a minimum of 30 days and may be made available to the AGCO or law enforcement upon request. Surveillance is conducted for the purpose of ensuring the safety and security of our customers, staff, products, and premises.
4. How We Share Your Information
We do not sell, rent, or trade your personal information to third parties for their marketing purposes. We may share your personal information in the following limited circumstances:
Service Providers: We may share information with trusted third-party service providers who assist us in operating our website, processing payments, fulfilling orders, and conducting our business. These providers are contractually required to handle your information securely and only for the purposes we specify.
Regulatory Compliance: We may disclose personal information and transaction records to the AGCO, the Ontario Cannabis Store (OCS), Health Canada, law enforcement, or other government authorities when required by law or regulation, or in response to a valid legal request, subpoena, or court order.
Point-of-Sale Data: As required by AGCO Registrar's Standards, we submit aggregated and anonymized point-of-sale data to the Ontario Cannabis Store. This data is used to identify consumer trends, determine product needs, and estimate inventory requirements for the Ontario retail market.
Safety and Legal Obligations: We may disclose information if we believe it is necessary to protect the rights, safety, or property of Highlife Cannabis, our customers, or the public, or to comply with applicable law.
5. Cookies and Tracking Technologies
Our website uses cookies and similar tracking technologies to enhance your browsing experience, analyze website traffic, and understand how visitors interact with our site.
Essential Cookies: These are necessary for the website to function properly. They enable basic features like page navigation, age verification status, and store selection preferences. These cookies cannot be disabled.
Analytics Cookies: These help us understand how visitors use our website by collecting information such as pages visited, time spent on the site, and traffic sources. This data is aggregated and anonymous.
Marketing Cookies: With your consent, we may use cookies to deliver relevant content and measure the effectiveness of our communications.
You can manage your cookie preferences through your browser settings. Please note that disabling certain cookies may affect the functionality of our website, including your ability to place orders or use the store selector.
6. Data Security
We take reasonable technical and organizational measures to protect your personal information from unauthorized access, disclosure, alteration, and destruction. These measures include encrypted data transmission (SSL/TLS), secure payment processing, restricted access to personal information, and regular security assessments.
While we strive to protect your personal information, no method of transmission over the internet or electronic storage is completely secure. We cannot guarantee absolute security but are committed to implementing industry-standard safeguards.
7. Data Retention
We retain your personal information only for as long as necessary to fulfill the purposes for which it was collected, to comply with legal and regulatory obligations, and to resolve disputes. Transaction records and delivery records are retained in accordance with AGCO requirements and applicable tax and business record-keeping laws. When personal information is no longer needed, we securely dispose of it.
8. Your Rights
Under PIPEDA and applicable privacy legislation, you have the following rights regarding your personal information:
- Access: You may request a copy of the personal information we hold about you.
- Correction: You may request that we correct any inaccurate or incomplete personal information.
- Withdrawal of Consent: Where we rely on your consent to process personal information (such as marketing communications), you may withdraw that consent at any time.
- Complaint: If you believe your privacy rights have been violated, you have the right to file a complaint with the Office of the Privacy Commissioner of Canada.
To exercise any of these rights, please contact us using the details provided below. We will respond to your request within 30 days.
9. Third-Party Links
Our website may contain links to third-party websites, such as the Ontario Cannabis Store (OCS), the AGCO, or social media platforms. We are not responsible for the privacy practices, content, or security of these external sites. We encourage you to review the privacy policies of any third-party website you visit.
10. Children's Privacy
Our website and services are intended exclusively for individuals who are 19 years of age or older. We do not knowingly collect personal information from anyone under 19. If we become aware that we have collected personal information from a person under 19, we will take immediate steps to delete that information.
11. Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or business operations. Any changes will be posted on this page with an updated "Last Updated" date. We encourage you to review this policy periodically. Your continued use of our website or services following any changes constitutes acceptance of the updated policy.
12. Contact Us
If you have questions, concerns, or requests regarding this Privacy Policy or your personal information, please contact our Privacy Officer:
Email: info@highlife.ca
Phone: Contact your local Highlife Cannabis store directly
Store Locator: Find your nearest location
You may also contact the Office of the Privacy Commissioner of Canada at www.priv.gc.ca or by phone at 1-800-282-1376 if you have concerns about how your personal information is being handled.